Saturday, May 27, 2006


Work was made up of a lot of standing around and a few noteworthy happenings. First of all, I will not be manipulated, and I will not allow others to believe that I am being manipulated unless of course by doing so I am manipulating them(Not that I make a habit of manipulating anyone). So, this guy is trying to decide between a 200 buck Dillards brand suit and a 600 bone Hart Schaffner & Marx suit. Just the fact that he's debating between the two tells me that he has money and can afford a nice suit. I know that wealthy people aren't satisfied with cheap suits and will come back and complain anytime they get a wrinkle. So, I talked up the advantages of owning a high-end suit and he chose to purchase it. Then, I ring up the suit and he asks if I can ship it to his house after it's altered(he's from out of town). I say, "sure thing", and look up the price of shipping. Then he starts to have a fit and says that he shouldn't have to pay for shipping since the suit is so expensive and if we don't ship it to him for free he won't buy it. I thought, "Well, this guy is a big jerk, but he's right. He's from out of town and can't wait around for us to finish altering his suit, so we should send it to him free." I picked up the phone and said that I'd try to get a manager to waive the shipping fee. That's when it happened. He looked at me with his beady eyes and said in a snotty condescending voice, "Alright, call a manager so we can see if you get your sale or not." I could feel my face turn a bright red due to suppressed rage. My left hand was clinched tight while my other hand set the phone back on the hook. I looked at him with a forced smile and responded, "I'm trying to get this approved because I think you're right, NOT because I'm afraid of losing a sale." I just wanted him to know. I wanted him to know that he wasn't pressuring me into doing anything. He wasn't some master negotiator that threatened the little suit boy until he got his way. I made the phone call, the manager approved it, and I was happy to see that guy walk out of the store, hopefully never to return. I felt good, I didn't lose my temper, but I wasn't a doormat either. Some very pleasant things also happened. Unfortunately, I don't feel like telling those stories at the moment. So, instead, just read the white ninja comic again and laugh. It's funny.

No comments: